Question 1

Where are you based?

Accepted Answer

We operate from Unit 16 St Johns Way, Downham Market, Norfolk, PE38 9QQ.

Question 2

Do you offer a mobile valeting service?

Accepted Answer

We're based at Unit 16 St Johns Way, Downham Market, Norfolk, PE38 9QQ, so we do not travel to customers. All valets and details are carried out at our purpose-built premises.

Question 3

Do you offer a collect & drop-off service?

Accepted Answer

Yes—within Downham Market and surrounding areas. Our fully insured collect & return service ensures your vehicle is safe and convenient throughout the entire valeting process.

Question 4

What size is my vehicle?

Accepted Answer

Not sure what size category your vehicle falls into? No problem—just head over to our Vehicle Size Guide to help you choose the right vehicle size before booking.

Question 5

How do I book an appointment?

Accepted Answer

You can book instantly through our online booking calendar on the website to select your preferred date, time, and package—then you’ll receive an email confirmation with all the details. If you prefer, feel free to WhatsApp us anytime on 07802 616694 to arrange your booking directly.

Question 6

Can I leave my car with you overnight?

Accepted Answer

Yes—if your preferred appointment slot is unavailable or you need extra time, you’re welcome to drop your vehicle off the evening before. We’ll keep it safe and ready for your earliest slot the next morning.

Question 7

What payment methods do you accept?

Accepted Answer

We accept card payments, and bank transfers. Full payment is due on completion of the service.

Question 8

Can I watch while you work?

Accepted Answer

Unfortunately, we don’t have a safe viewing area on-site, so we’re unable to accommodate spectators during the valeting process. Rest assured, your vehicle is in expert hands and will be ready for you as soon as it’s complete.

Question 9

What happens if my car is heavily soiled?

Accepted Answer

For vehicles with excessive mud, stains, or adverse conditions, additional charges may apply to cover the extra time and materials needed. We’ll always let you know upfront if any extra fees are required.

Question 10

Do you offer gift vouchers or certificates?

Accepted Answer

Yes—we can provide gift vouchers for any of our packages, in custom amounts. They’re perfect for birthdays, anniversaries, or special occasions. Just get in touch to order.

Question 11

How far in advance should I book?

Accepted Answer

We recommend booking online at least two weeks in advance, especially during peak seasons (spring, summer, and pre-holiday). However, we’ll always try to fit you in if you need a last-minute slot.

Question 12

What are your opening hours?

Accepted Answer

We’re open Monday, Wednesday, Thursday, Friday and Saturday from 9am to 5pm. We’re closed on Tuesdays and Sundays.

Pluto Prime Valet & Detail

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